(in the remainder referred to as Haensel AMS)
Last updated 17th of April 2018.
Haensel AMS is registered and headquartered in Germany. Personal identifiable information may not be processed in Germany without the consent of the visitor (Information and Communications Law, Article 2). For Haensel AMS the protection of personal data very serious and we strictly comply with the data privacy laws.
Data collected for web tracking
When you visit our website or websites of our clients, who use Hansel AMS as a first party tracking solution, and when you gave consent to the tracking, usually by actively clicking to agree in the data collection disclaimer on the websites, certain information is transmitted by your browser and collected by us. The data is collected in the Amazon WebService (AWS) cloud, server locations are in the EU (Dublin or Frankfurt). Further the data is collected on separate AWS accounts for the different websites and clients. Data of different clients is always strictly separated. Usually the AWS account is registered by each client and belongs to them, generally we are only user in the accounts.
The data is collected to perform data analysis on the customer journeys, mainly to understand: how visitors experience and use the websites and how effective certain marketing activities and customer interactions are.
Data collection is carried out through a pixel which is integrated on each page. All tracking solution clients are instructed to execute the tracking only after the website visitor gave consent to the data collection. Since we do not have full control over our clients’ websites, we cannot enforce this on our own.
Haensel AMS does not pass any data on to third parties, who do not have the explicit data collection consent from the individual person.
Technical and Organizational Measures to ensure the data protection
- Physical access control:
- Unauthorized persons have no access to the business premises of Haensel AMS.
- Access is only possible with keys or access codes.
- Access to the data on the cloud account:
- Only the dedicated employees responsible for the specific client project have access to the AWS account of our clients.
- Login to separate AWS accounts is via Multi-Factor Authentication (MFA), i.e. personal password and smartphone authenticator app.
- PEM files are used for the SSH connections to AWS Server, if they are stored on laptops, these are overnight in a safe, and which have encrypted hard drives.
- AWS logins from each user are logged.
- Order Control:
- No subcontractors will be charged with the collection, processing or use of personal data.
- Transfer and input control:
- AWS logins and activities from each user are saved with times.
- All client data remains strictly on the AWS account designated.
- Availability Control:
- Haensel AMS implemented periodical backups to ensure high availability of the systems and the data.
- Separation control:
- The data remains on the separate AWS account for the client, only for specific data analysis tasks employees of Haensel AMS may temporarily download data samples to perform the work on their local machines.
- Only the event tracking data is stored at the AWS account available to Haensel AMS. No other data sources with potential customer specific data are there available.
The following data is collected
- Request (name of the requested file and page URL)
- Browser type/ version (e.g. Internet Explorer 11)
- Browser language (e.g. English)
- Screen resolution
- Color depth
- Operating system used (e.g. Windows 10)
- Referring URL
- hashed, i.e. anonymized, IP address
- Access time
- Information on viewed products and general order details such as products and amount (if applicable)
An IP Address is sent with every server call, in order that the server knows where to send the response. An IP Address is allocated to everyone when they connect to the internet. This IP Address is assigned by the Internet Service Provider (ISP). The ISP can determine which IP Address was allocated to which customer at which point in time. With the law concerning data storage, the ISP is required to store this information. It is possible via the ISP to identify the person responsible for the user’s internet connection. Therefore, we do not save the full IP Address. We anonymize the IP Address by shortening and hashing it immediately before storing the data. It is not possible to link any individual person with that IP data or to identify any individual person with it. For geographical analysis, we try to lookup the country, region and city of an IP address (right before it is hashed) in a database of various ISPs with the geographic location of some IP addresses included down to the city level. The individual address, lower than city level, of the Internet user is always unknown to us. The IP addresses are never permanently written to disk in their original form.
To following cookies and web storage items are set for web analytics purposes:
- _sp_id, hams_fpid, hams_uid, hams_cookie_consent: long term cookies
- _sp_ses: session cookie
- hams_fpid: local DOM storage
- hams_dnt: long term cookie on the domain .h-ams.net
Depending on how our Clients use Haensel AMS’s Services, information contained in Haensel AMS cookies placed on the computers of end users may be linked to Personally Identifiable Information in database of our Clients. This allows our Clients to use the Haensel AMS Service to better analyze and measure their users’ interactions with their website and to organize activities by the same user on their website across time. The Haensel AMS tracking system does not collect or store be default any Personally Identifiable Information.
Haensel AMS is not responsible for any failure by you or your browser to accurately implement or communicate your browser preferences or settings. In addition, please be aware that even if you configure your browser settings to reject all cookies, your activity on Haensel AMS client websites will still be recorded by our Service, unless you opt out of our Service as set forth below.
Opt-Out of Data Storage
According to §15 of the German Telemediengesetz (TMG), website visitors can opt out of the saving of their anonymized visit data, so that they will not be tracked in the future. If you opt-out of the Haensel AMS Tracking, you immediately also opt out of the Data Storage.
OPT-OUT HAENSEL AMS TRACKING
Some Haensel AMS clients use Hansel AMS as a first party tracking solution and they provide an opt-out possibility directly on their website by setting a cookie directly under the domain of the specific website.
You can opt-out here from the tracking at the haensel-ams.com website and cross-domain for all websites where the Haensel AMS tracking solution is implemented, this also makes an opt-out for the web beacon tracking. But please note that the cross-domain do-not-track setting is via the cookie hams_dnt on the domain .h-ams.net, some browsers do not support these third-party cookies and therefore the cross-domain opt-out will not be effective there.
This opt-out is valid for as long as the cookies are not deleted. The cookies are installed for the specified domain, per browser and computer. Therefore, as an example, if you use our website from home and work or with several different browsers, you need to set the cookie for each computer and each browser.
All tracking opt-out events are logged within the tracking system with the cookie IDs and the timestamps, if the opt-out event is sent to us by the opt-out process at the specific website.
Tracking by HaenselAMS is currently enabled.
Data Protection Officer and further information
You also have the right at any time to obtain information about whether and which personal data about you has been saved by us. You have the right to have unauthorized data deleted/blocked and incorrect data corrected. Upon request, we can provide you with further information about this at any time.
If you would like to contact us, please send us an email to: email@example.com